Alertus SiteSurvey Features

Basic plans include:

Survey Templates - Gather critical data quickly by choosing any or all of our SiteSurvey templates. SiteSurveys on your site are branded with your Web site domain name so visitors are clear that the survey is not a third party advertisement.

Administration Tool - You have easy access to an administrative tool to update your account information, select the templates you want, and decide how often you want surveys to pop up (we recommend survey frequency based on your estimated visitor volume, but you always have the option of changing it).

Real-Time Reporting - View and analyze top level reports in real-time. Get an overview of your site's overall performance as well as detailed results to help identify the specific issues that affect your site's ratings.

Trend reporting - Gives you the ability to see how your site ratings change over time. This is a valuable tool for those interested in seeing how site changes affect ratings.

Question Library - Gather more information by adding one of our open-ended questions to your surveys. Change the question at any time to gather a variety of information from your visitors. Basic plans are able to view the first five question responses each month. Gold and Platinum plans have access to all responses.

Gold and Platinum plans also include:

Detailed Reporting - With the Basic service, you get the top-level score in the categories of Content, Design and Usability. With the Gold or Platinum services, you can drill down to see the ratings for each component (i.e. for Usability, see the individual ratings for Ease of Use, Navigation and Load Time).

Full Access to Question Library Responses - With the Basic service, you get to review only the last 5 answers to open-ended questions. When you upgrade to the Gold service, you can see each and every open ended answer ever supplied by a visitor.

Demographic Profiling - Filter your survey data by the demographic profiles of your respondents. For B2B focused sites, demographic information gathered and reported includes age, sex, and primary industry. B2C site demographics include age, sex and education level. You can also filter data to see how the responses of first-time visitors compare to your repeat visitors.

Data Export - Export your survey data to Excel for additional analysis.

Platinum plans also include:

Category Comparisons - One of the biggest benefits of Alertus. Our benchmarking capability gives you the ability to compare your site to other sites in your category. Regardless of the plan they choose, all SiteSurvey clients are required to select a Web site category. This gives you the ability to see how your Web site rates relative to others in your market space.

Rest assured, we never share specific Web site data but instead, aggregate all data and develop average ratings for each category. Please review our Privacy Policy for additional information.

Newsletter Opt-In - After respondents complete your survey, they are offered a promotion to "opt-in" to your online newsletter. It’s a great marketing tool!

E-mail Alerts - With e-mail alerts, we take a proactive approach to notifying you of ratings that fall out of acceptable ranges. It's like having a team of site testers working 24/7. Better yet, you're not paying them. With our e-mail alerts, we give you the power to take action quickly because you're advised immediately of significant changes.

Custom Questions - Create your own open-ended questions to appear on your SiteSurveys and gain knowledge on specific issues that you want to address with your visitors.