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need help?


Contact us today with questions or for additional information about the Alertus emergency mass notification system. You can email us directly at, call us at one of our numbers listed below, or access our customer support site

immediate assistance 

Regular Business Hours: Mon - Fri, 8am - 6pm EST

Call 866-425-3788 ext. 2

alertus customer support site

Whether it is to submit a support ticket or to gain access to our knowledge base, the Alertus Customer Support Site is here to assist you. You can visit at for any of the following areas of interest:


Information & Documentation

Integration Manuals

Professional Services

Professional Services

Software Updates


One hour of remote training is included with a support contract. To request training, email

ways to reach us



Phone: 866-425-3788

Fax: 866-496-4985


Office Address

Alertus Technologies
11720 Beltsville Drive, 9th floor
Beltsville, MD 20705

Mailing Address

Alertus Technologies
P.O. Box 600
Beltsville , MD 20704


Contact us here with questions or for additional information.