3 Ways Your Desk Phone Can Revolutionize Your Crisis Communication

By Rachel Choppin, Marketing Specialist at Alertus Technologies

Did you know that your desk phone can be leveraged to disseminate critical emergency messages to your entire organization? The right Mass Notification System (MNS) can leverage your existing technology to transform ordinary devices such as desktops, mobile phones, digital signage, and yes, even your desk phone into a powerful and unified emergency communication system. 

Discover 3 ways your desk phone revolutionizes your crisis communication. 

VoIP Notification
  1. Audible-Visual Notification

Reaching everyone in your organization is imperative to saving lives during a critical event. If you work in an office, you most likely will find that each office, cubicle, or meeting room has some sort of desk phone. By transforming your ordinary desk phone into a crisis communication endpoint, you multiply the chances that someone will either read or hear the alert.

VoIP phone software integrations such as Cisco and Avaya do this by providing text and audio notifications that can be sent in real-time, such as emergency alerts (i.e., paging/intercom), or they can be scheduled via a scheduling system. With this integration you can send emergency notifications with text and optimal audio to every phone in a defined recipient paging group. The alert will then activate the phone’s speaker and plays (optional) alert tones followed by spoken alert messages over the phone’s speaker until canceled. The flexibility of this integration allows the alert text to display on the phone screen. An added benefit is that audio and text messages are received even if the phone is in use.

Watch our VoIP Phone Emergency Notification Demonstration Video

     2. VoIP Can Activate your System

One of the biggest benefits to your MNS system is powerful, immediate, and full system activation. Your IP phone can be used as a “panic button” by security personnel to send out clear and reliable alerts to specific groups and endpoints such as mobile phones, PA systems, etc. You do this by creating shortcuts using extension numbers configured to different preset activations in your Call Manager System. 

This integration also allows you to activate alerts directly from your MNS server resulting in fast and efficient message delivery to all or select endpoints. 

Watch our CISCO Phone Activation Video

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     3. Integrate with Other Alerting Devices
Leveraging your VoIP phone for emergency notification allows organizations to easily and affordably increase their notification reach using existing IP infrastructure, and allows them to seamlessly integrate existing devices with their overall mass notification strategy. 

An added benefit of leveraging your desktop phone with your MNS is that in the event of a dead zone or network outage, you can reach people via network-connected phones and peripherals that are permitted on the premises. Your IP phone works alongside desktop notifications and other net-centric alerting endpoints to ensure consistent enterprise-wide notifications.  

It’s also important to keep in mind when choosing the right technology for your organization, you should have the ability to integrate with legacy phone systems. This saves organizations money by leveraging your existing system and saves your staff time from having to learn a new phone system.

Learn more about our VoIP Phone Notification Solutions

Alertus Solutions

Alertus offers a wide array of additional notification solutions to facilitate comprehensive alerting, including the wall-mounted Alert Beacon®, LED marquee display, USB Panic Button, and mobile apps. These solutions effectively communicate emergency alerts throughout your organization to keep staff and visitors safe.


If you’re looking for free resources to help you or your organization better understand and facilitate emergency management, please visit Alertus Resources.

Rachel Choppin